TERMS AND CONDITIONS
Please read these Terms & Conditions (specific T&Cs for the Shoot House are listed under section 10) carefully before making a purchase with us. Once a completed course booking form has been accepted in writing by X PLATOON all the persons named on the booking form ("the client(s) will have entered a binding contract on the basis of these Terms & Conditions. If you have any questions about them please do not hesitate to contact us.
"X PLATOON" means HG Adventures Ltd, Old Brewery, Castle Eden, County Durham, TS27 4SU. Our website address is: www.xplatoon.com
"X PLATOON" means HG Adventures Ltd, Old Brewery, Castle Eden, County Durham, TS27 4SU. Our website address is: www.xplatoon.com
1. AGREEMENT
Agreement on the basis these Terms & Conditions arise upon the fulfilment of all of the following: receipt by X PLATOON of a properly completed booking form accompanied by the payment or deposit specified; clearance of the payment or deposit into HG Adventures Ltd's bank account; acceptance by X PLATOON in writing.
X PLATOON reserves the right, in its absolute discretion and without the need to give reasons, to refuse to accept a booking. In such circumstances no agreement arises and X PLATOON will return any payment accompanying the booking.
The agreement is between X PLATOON and the client(s) and is the sole agreement between those parties. No variation of these Terms & Conditions shall be applicable unless agreed in writing by X PLATOON before the relevant course.
The agreement is governed by English law.
X PLATOON reserves the right, in its absolute discretion and without the need to give reasons, to refuse to accept a booking. In such circumstances no agreement arises and X PLATOON will return any payment accompanying the booking.
The agreement is between X PLATOON and the client(s) and is the sole agreement between those parties. No variation of these Terms & Conditions shall be applicable unless agreed in writing by X PLATOON before the relevant course.
The agreement is governed by English law.
2. PAYMENT
Full payment is required for courses that are due to start within 30 days. No deposit is taken in this case, and the full amount is payable. All balances must be cleared into X PLATOON account at least 5 days before the event date.
For courses due to start in 6 weeks or greater, you will be billed 25% of the course fee. You will be sent an email reminder at 8 weeks and 7 weeks prior to the course start date prompting you to pay the remaining 75%. Email is not guaranteed to be delivered, so it is the customer's ultimate responsibility to check when payments are required.
The balance of the fee (75%) as specified on the booking must be paid in full 6 weeks prior to the commencement of your course. If not so paid, X PLATOON reserves the right to treat the booking as cancelled by the client(s) and the client(s) will forfeit their 25% deposit.
For courses due to start in 6 weeks or greater, you will be billed 25% of the course fee. You will be sent an email reminder at 8 weeks and 7 weeks prior to the course start date prompting you to pay the remaining 75%. Email is not guaranteed to be delivered, so it is the customer's ultimate responsibility to check when payments are required.
The balance of the fee (75%) as specified on the booking must be paid in full 6 weeks prior to the commencement of your course. If not so paid, X PLATOON reserves the right to treat the booking as cancelled by the client(s) and the client(s) will forfeit their 25% deposit.
3. PRICES
X PLATOON reserves the right to alter prices should its costs in hosting a course increase for reasons beyond its reasonable control (including, without limitation, the cost of labour, transport and materials).
In the event of the price being thus increased by 15% or more the client may opt to cancel the booking and will then be entitled to a refund of all monies paid.
In the event of the price being thus increased by 15% or more the client may opt to cancel the booking and will then be entitled to a refund of all monies paid.
4A. CANCELLATION BY CLIENT(S) ON UK COURSES
If the booking is cancelled by the client(s) (for any reason) the following cancellation charge will arise:
- Cancellation more than 6 weeks before course: 100% of deposit payable, but any final payment made will be refunded.
- Cancellation less than 6 weeks before the course: 100% of fee payable i.e. no refund.
The client acknowledges that it is reasonable for such penalties to arise, given the need for X PLATOON to make preparations for a course substantially in advance of the course.
- Cancellation more than 6 weeks before course: 100% of deposit payable, but any final payment made will be refunded.
- Cancellation less than 6 weeks before the course: 100% of fee payable i.e. no refund.
The client acknowledges that it is reasonable for such penalties to arise, given the need for X PLATOON to make preparations for a course substantially in advance of the course.
4B. CANCELLATION BY CLIENT(S) ON OVERSEAS COURSES
If the booking is cancelled by the client(s) (for any reason) the following cancellation charge will arise:
- Cancellation more than 12 weeks before course: 100% of deposit payable, but any final payment made will be refunded.
- Cancellation less than 6 weeks before the course: 100% of fee payable i.e. no refund.
The client acknowledges that it is reasonable for such penalties to arise, given the need for X PLATOON to make preparations for a course substantially in advance of the course.
- Cancellation more than 12 weeks before course: 100% of deposit payable, but any final payment made will be refunded.
- Cancellation less than 6 weeks before the course: 100% of fee payable i.e. no refund.
The client acknowledges that it is reasonable for such penalties to arise, given the need for X PLATOON to make preparations for a course substantially in advance of the course.
5. COURSE DATE CHANGES
Should a customer wish to change the dates of their course, where there is a place available, an administration fee of £10.00 will be charged to transfer. Please note X PLATOON will not be able to transfer a booking if the course is due to start in less than 4 weeks.
6. VARIATION OF A COURSE BY X PLATOON
An X PLATOON course is, by its very nature, exposed to natural variables, including the weather. Whilst every reasonable effort is made to deal with (indeed to learn from) such contingencies there may be occasions when X PLATOON, through no fault of its own, is forced to vary or modify a course itinerary at short notice or decides to do so in order to take advantage of natural circumstances. The client acknowledges that information about courses provided by X PLATOON is given in the best of faith but that because of the variability of nature it may be reasonable to alter or modify a course and that in such circumstances it is not reasonable for X PLATOON to be liable for any losses consequential on such a change and that X PLATOONS liability is limited accordingly.
All X PLATOON courses are taught by highly experienced and capable leaders, some of whom, Steve Heaney MC for example, are known to the wider public. If an X PLATOON course is described as hosted by a recognised "personality", such as Steve Heaney MC, X PLATOON accepts that the client has the right to expect to meet that person and if he becomes unavailable the client will be offered the option of return of monies paid or the opportunity to participate in a comparable course on another date. However, the client acknowledges that Steve Heaney MC cannot make an appearance on every X PLATOON course and will be unable to do so unless specifically stated to the contrary.
All X PLATOON courses are taught by highly experienced and capable leaders, some of whom, Steve Heaney MC for example, are known to the wider public. If an X PLATOON course is described as hosted by a recognised "personality", such as Steve Heaney MC, X PLATOON accepts that the client has the right to expect to meet that person and if he becomes unavailable the client will be offered the option of return of monies paid or the opportunity to participate in a comparable course on another date. However, the client acknowledges that Steve Heaney MC cannot make an appearance on every X PLATOON course and will be unable to do so unless specifically stated to the contrary.
7. THE CONDUCT OF A COURSE
The client acknowledges that during an X PLATOON course he / she is required to submit to the reasonable instructions and leadership of X PLATOON, save that parents, teachers and those in comparable roles in respect of children must maintain control of those children, to the satisfaction of X PLATOON. The client acknowledges that persons attending an X PLATOON course are entitled to expect a high standard of conduct and regard for personal well being on the part of all clients.
For this reason the client accepts that X PLATOON may, in its absolute discretion and without the need to give reasons, arrange for him / her to be removed from a course, if necessary against his / her will. Circumstances in which this might occur include (without limitation) disorderly or abusive conduct; intoxication; failure of control over children; inadequacy of clothing or equipment; incapacity or inability to meet the rigours of the course. In such circumstances the client will not be entitled to a refund of monies and X PLATOON will not be liable for any losses so resulting. The client will on demand reimburse X PLATOON its reasonable costs of effecting his / her removal.
For this reason the client accepts that X PLATOON may, in its absolute discretion and without the need to give reasons, arrange for him / her to be removed from a course, if necessary against his / her will. Circumstances in which this might occur include (without limitation) disorderly or abusive conduct; intoxication; failure of control over children; inadequacy of clothing or equipment; incapacity or inability to meet the rigours of the course. In such circumstances the client will not be entitled to a refund of monies and X PLATOON will not be liable for any losses so resulting. The client will on demand reimburse X PLATOON its reasonable costs of effecting his / her removal.
8. LIABILITY
X PLATOON courses take place in woodland and the open countryside and are by their very nature not absolutely free from hazard. X PLATOON makes every effort to minimise risk to clients and instructs clients in the safe negotiation of such risk as may remain. Consequently, the client acknowledges that there are circumstances in which an accident could befall a client without X PLATOON being at fault and accepts that to that extent he / she is taking part in a X PLATOON course at his / her own risk.
X PLATOON only accepts liability for physical injury to a client that is shown to result from negligence on the part of X PLATOON.
The client acknowledges that other loss, damage and expense (including, without limitation, loss of money, loss or damage to clothes and possessions, losses arising on the cancellation of a booking and the expenses of delay and harm caused other than by the negligence of X PLATOON howsoever arising is not the responsibility of X PLATOON and that X PLATOON's liability is hereby limited.
X PLATOON only accepts liability for physical injury to a client that is shown to result from negligence on the part of X PLATOON.
The client acknowledges that other loss, damage and expense (including, without limitation, loss of money, loss or damage to clothes and possessions, losses arising on the cancellation of a booking and the expenses of delay and harm caused other than by the negligence of X PLATOON howsoever arising is not the responsibility of X PLATOON and that X PLATOON's liability is hereby limited.
9. PARKING
Vehicles are parked at the owners’ risk. X PLATOON take no responsibility for damage caused to any vehicle using the designated car park area, and no guarantee is given as to the security of the guests’ vehicles in the car park area or any contents. No vehicles are permitted to remain in the car park area outside of normal operating hours unless the owner(s)are participating in an overnight course or event.
10. SHOOT HOUSE INDOOR RANGE
The following T&Cs apply specifically to the range:
- RIGHT TO REMOVE YOU
X PLATOON, acting reasonably at all times, reserve the right, to refuse admission to the range, ban entry to the range and remove from the range without any right to refund any person whose presence or behaviour may effect the enjoyment and/or safety of other guests or staff or who: uses violent, aggressive, threatening, abusive, discriminatory or insulting words or behaviour or in anyway behaves in a manner which may provoke a breech of the peace. We reserve the right to initiate legal proceedings or prosecute any person found damaging or defacing any part or the grounds.
If any guest in breach of any of these terms and conditions is a member of a group booking, then such a group of individuals may, also at X PLATOON discretion, be denied entry or escorted from the range without any right to a refund. If you are involved in an organised event then the organiser agrees to accept full responsibility for the actions of its guests involved in the event.
- BEHAVIOUR
Behaviour likely to cause danger or annoyance to other persons is not permitted in any part of the range. Smoking is prohibited within the building. There is a designated smoking area located outside of the range building.
- SAFETY AND SECURITY
It is strictly prohibited to bring into the range any personal air weapons or licensed firearms. Any person found to be in possession of an article to be offensive or dangerous will be immediately escorted from the range without any right to a refund and we reserve the right to make reports to the relevant authorities which may lead to prosecution.
Alcohol may not be brought into the range, any person found to be possessing alcohol, or who appears to be under the influence of alcohol will be refused admission to the range with out any right to a refund. The use of illegal substances is strictly prohibited and any person found possessing, using or who appear to be under the influence of illegal substances will be refused admission or escorted from the range without any right to a refund.
- CHILDREN
No children under the age of 18 years are allowed into the firing range without a responsible adult. All children in the waiting area must be supervised by a responsible adult at all times. The minimum age to participate is 12 years old, and under 18’s must be accompanied by an adult at all times.
- LIABILITY
X PLATOON accepts no responsibility for any loss and/or damage suffered by you as a result of any event outside our control ( including any distress, inconvenience, anxiety or loss of enjoyment arising from the evacuation of the range). This does not affect your statutory rights.
- PAYMENT
All bookings and payments must be made in line with the prices listed on the X PLATOON website. A non-refundable deposit of your total course fee is required to secure your dates.
If at any stage you do not meet the criteria required to attend events or courses then your booking will be withdrawn and the full amount of payment will not be refunded.
Any payment received is non-transferable and non-refundable unless more than 72 hours notice is given. To protect you from fraud, if you are paying by credit/debit card then the cardholder must be present to make payment.
- LATE ARRIVALS AND NO SHOWS
Sessions cannot be refunded or re booked for persons who fail to attend. If you book to confirm a slot time and then do not attend you will be charged for that missed slot time. To avoid missed slot time payments you must give at least 72 hours written notice of a cancellation by email or letter (non negotiable). Alterations to your booking can be made up to 14 days in advance, subject to availability.
Where persons are late to arrive for their scheduled slot time, the session will be shortened to suit the remaining time allocated for that session.
- CANCELLATION/FORCE MAJEURE AND LIMITATION
Where the event is prevented, frustrated or delayed due to force majeure (including but not limited to riot, strikes, natural catastrophe, severely adverse weather, power failure, fire or breakdown of plant or machinery) or any other cause beyond its control, X PLATOON liability shall be limited to refunding or (at X PLATOON discretion) re-scheduling the event at a future date convenient to all parties.
- SHOOTING CAN BE DANGEROUS
All shooting events can be dangerous. Despite taking all reasonable precautions unavoidable accidents can happen. In respect of these you are present at your own risk. All participants are required to sign the Shoot House Accident and Liability Waiver Form as a condition of shooting. You will not be allowed to participate in any shooting if the document is not signed at the time of your activity or course.
- RIGHT TO REMOVE YOU
X PLATOON, acting reasonably at all times, reserve the right, to refuse admission to the range, ban entry to the range and remove from the range without any right to refund any person whose presence or behaviour may effect the enjoyment and/or safety of other guests or staff or who: uses violent, aggressive, threatening, abusive, discriminatory or insulting words or behaviour or in anyway behaves in a manner which may provoke a breech of the peace. We reserve the right to initiate legal proceedings or prosecute any person found damaging or defacing any part or the grounds.
If any guest in breach of any of these terms and conditions is a member of a group booking, then such a group of individuals may, also at X PLATOON discretion, be denied entry or escorted from the range without any right to a refund. If you are involved in an organised event then the organiser agrees to accept full responsibility for the actions of its guests involved in the event.
- BEHAVIOUR
Behaviour likely to cause danger or annoyance to other persons is not permitted in any part of the range. Smoking is prohibited within the building. There is a designated smoking area located outside of the range building.
- SAFETY AND SECURITY
It is strictly prohibited to bring into the range any personal air weapons or licensed firearms. Any person found to be in possession of an article to be offensive or dangerous will be immediately escorted from the range without any right to a refund and we reserve the right to make reports to the relevant authorities which may lead to prosecution.
Alcohol may not be brought into the range, any person found to be possessing alcohol, or who appears to be under the influence of alcohol will be refused admission to the range with out any right to a refund. The use of illegal substances is strictly prohibited and any person found possessing, using or who appear to be under the influence of illegal substances will be refused admission or escorted from the range without any right to a refund.
- CHILDREN
No children under the age of 18 years are allowed into the firing range without a responsible adult. All children in the waiting area must be supervised by a responsible adult at all times. The minimum age to participate is 12 years old, and under 18’s must be accompanied by an adult at all times.
- LIABILITY
X PLATOON accepts no responsibility for any loss and/or damage suffered by you as a result of any event outside our control ( including any distress, inconvenience, anxiety or loss of enjoyment arising from the evacuation of the range). This does not affect your statutory rights.
- PAYMENT
All bookings and payments must be made in line with the prices listed on the X PLATOON website. A non-refundable deposit of your total course fee is required to secure your dates.
If at any stage you do not meet the criteria required to attend events or courses then your booking will be withdrawn and the full amount of payment will not be refunded.
Any payment received is non-transferable and non-refundable unless more than 72 hours notice is given. To protect you from fraud, if you are paying by credit/debit card then the cardholder must be present to make payment.
- LATE ARRIVALS AND NO SHOWS
Sessions cannot be refunded or re booked for persons who fail to attend. If you book to confirm a slot time and then do not attend you will be charged for that missed slot time. To avoid missed slot time payments you must give at least 72 hours written notice of a cancellation by email or letter (non negotiable). Alterations to your booking can be made up to 14 days in advance, subject to availability.
Where persons are late to arrive for their scheduled slot time, the session will be shortened to suit the remaining time allocated for that session.
- CANCELLATION/FORCE MAJEURE AND LIMITATION
Where the event is prevented, frustrated or delayed due to force majeure (including but not limited to riot, strikes, natural catastrophe, severely adverse weather, power failure, fire or breakdown of plant or machinery) or any other cause beyond its control, X PLATOON liability shall be limited to refunding or (at X PLATOON discretion) re-scheduling the event at a future date convenient to all parties.
- SHOOTING CAN BE DANGEROUS
All shooting events can be dangerous. Despite taking all reasonable precautions unavoidable accidents can happen. In respect of these you are present at your own risk. All participants are required to sign the Shoot House Accident and Liability Waiver Form as a condition of shooting. You will not be allowed to participate in any shooting if the document is not signed at the time of your activity or course.
11. COMPLAINTS
In the unlikely event that a client has cause for complaint about an X PLATOON course,the complaint should be made to a representative of X PLATOON during the event, in order that corrective action can, if necessary, be taken. The client acknowledges that it is unreasonable to take no action during a course but to complain later. However, should a problem not be resolved, the complaint should be made in writing within 28 days. To the extent permitted by law X PLATOON will not be liable in respect of claims first intimated later than 28 days from the close of the relevant course.
12. TRAVEL DOCUMENTS
The client is solely responsible, where necessary, for ensuring that he / she has all necessary valid travel documents.
13. ACCIDENT AND LIABILITY FORM
The client acknowledges that they must sign and complete an Accident and Liability Waiver Form, which must be returned to X PLATOON at least two weeks prior to the commencement of the customer's course. The Accident and Liability Waiver Form will be emailed to the customer when they make final payment for their course, and it is also downloadable from the Documents section in the footer of the www.xplatoon.com website. The client will be reminded to complete and return the form when they have paid their remaining course payment.
14. GIFT VOUCHERS
X PLATOON e-vouchers (electronic vouchers) are unique codes that can be used on www.xplatoon.com. Course bookings can be made using these vouchers by phoning the office on 01429 839274.
Vouchers are registered in the sole name of the purchaser (the "voucher owner") and can transferred to a third party e.g. as a gift. It is the responsibility of the voucher owner to protect the voucher code(s), and not to divulge them to any third party that isn't the intended recipient of the voucher.
X PLATOON cannot be held responsible for voucher codes that fall into the wrong hands, or which are used without the voucher holder’s prior consent.
Voucher codes are sent by electronic mail (e-mail) to the address specified in our secure checkout page. X PLATOON takes no responsibility for incorrectly specified e-mail addresses that are given at the time of purchase. X PLATOON e-vouchers are transferable to a third party at the discretion of the voucher owner, and voucher holder details can be changed online at any time by the owner e.g. for the purposes of a printed version of the voucher.
Once a voucher code is transferred to a third party, and is subsequently used, X PLATOON cannot then undo a transaction in which that voucher was used. Revealing a code to a third party constitutes "transfer" of that voucher by the owner.
Vouchers are registered in the sole name of the purchaser (the "voucher owner") and can transferred to a third party e.g. as a gift. It is the responsibility of the voucher owner to protect the voucher code(s), and not to divulge them to any third party that isn't the intended recipient of the voucher.
X PLATOON cannot be held responsible for voucher codes that fall into the wrong hands, or which are used without the voucher holder’s prior consent.
Voucher codes are sent by electronic mail (e-mail) to the address specified in our secure checkout page. X PLATOON takes no responsibility for incorrectly specified e-mail addresses that are given at the time of purchase. X PLATOON e-vouchers are transferable to a third party at the discretion of the voucher owner, and voucher holder details can be changed online at any time by the owner e.g. for the purposes of a printed version of the voucher.
Once a voucher code is transferred to a third party, and is subsequently used, X PLATOON cannot then undo a transaction in which that voucher was used. Revealing a code to a third party constitutes "transfer" of that voucher by the owner.
15. AUCTION WEBSITE LISTINGS (RESALES)
HG Adventures Ltd do not permit the resale of its expeditions and courses on auction websites, such as eBay. HG Adventures Ltd has automated customer waiting lists and cancellation lists in place, and the resale of such workshop places interferes with this process.
16. AUCTION WEBSITE LISTINGS (KIT ITEMS)
Kit items purchased from HG Adventures Ltd may be resold on auction websites, such as eBay. Please ensure that all trademarks are respected. The use of our trademark ("X PLATOON") is prohibited for items that are not associated with our company.
17. SUBSEQUENT INSTRUCTIONS BY CLIENT (S)
Although, as stipulated above, all X PLATOON courses are taught by highly experienced & capable leaders, it is not intended that any instruction provided to any client(s) while on a course will in any way qualify that/those client(s) to instruct any third party & no warranty is made to that effect. X PLATOON hereby excludes any liability it might have to any third party in respect of any loss or damage suffered or incurred by that third party in its reliance on any skills taught by any client(s) on the basis of having attended any X PLATOON course.
18. RETURNS POLICY
All returns should be posted to our office address, shown on our www.xplatoon.com website. A refund or exchange will be given provided that the items are returned to us unused and in their original packaging within 14 days of delivery. Please enclose a copy of your invoice, along with details of why the item(s) have been returned. Please note that the customer must bear the cost of returning any goods.
19. DELIVERY POLICY
Within the UK, we aim for delivery within 1-2 days.
Orders placed before 2PM GMT will be dispatched the same working day. Overseas delivery times will vary depending on the destination.
Please note that our offices are closed on weekends, so any orders placed after 2PM GMT on Friday will not be dispatched until the following Monday.
Orders with a total value over £300.00 will be dispatched free via a next day delivery service within the UK at no extra cost.
Please note that in some instances, orders for heavy items may take an extra day to arrive.
For overseas deliveries, please refer to the following estimated delivery times:
·Europe: 3 - 5 working days
·Rest of the world: 5 - 7 working days
Orders placed before 2PM GMT will be dispatched the same working day. Overseas delivery times will vary depending on the destination.
Please note that our offices are closed on weekends, so any orders placed after 2PM GMT on Friday will not be dispatched until the following Monday.
Orders with a total value over £300.00 will be dispatched free via a next day delivery service within the UK at no extra cost.
Please note that in some instances, orders for heavy items may take an extra day to arrive.
For overseas deliveries, please refer to the following estimated delivery times:
·Europe: 3 - 5 working days
·Rest of the world: 5 - 7 working days
20. CHANGES TO THIS AGREEMENT
HG Adventures Ltd reserves the right to update the Terms & Conditions at any time, without notice.
