1. OUR PRIVACY PROMISE
- You choose - you decide how you want to hear from us and you can change your mind at any time.
- We’ll protect – we’ll keep your data safe, won’t sell it to any third parties and won’t keep anything longer than necessary.
2. OUR PRIVACY POLICY
This privacy policy sets out how X PLATOON uses and protects any information that you give X PLATOON when you use this website, shop in our online store, make overseas adventure enquiries, make media enquiries or make licensing enquiries.
At X PLATOON, we are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. X PLATOON may change this policy from time to time by updating this page. We’ll notify you of any significant changes but you should check this page from time to time to ensure that you are happy with any changes.
When X PLATOON collect and process your personal data we are doing so on our own behalf, and not on behalf of any third parties. This means that HG Adventures Limited t/a X PLATOON is termed a data controller under the terms of data protection legislation.
At X PLATOON, we are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. X PLATOON may change this policy from time to time by updating this page. We’ll notify you of any significant changes but you should check this page from time to time to ensure that you are happy with any changes.
When X PLATOON collect and process your personal data we are doing so on our own behalf, and not on behalf of any third parties. This means that HG Adventures Limited t/a X PLATOON is termed a data controller under the terms of data protection legislation.
3. THE LEGAL BASIS
The law on data protection sets out a number of reasons for which a company may collect and process your personal data including:
- Consent – for example, where you have ticked a box to receive emails.
- Contractual obligations – for example, where we need your data to fulfil our contract with you.
- Legal compliance – for example, where the law requires us to.
- Legitimate interest – where we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not impact your rights, freedoms or interests.
4. WHAT INFORMATION WE COLLECT
We may collect the following information:
- Your name
- Your contact information including email address
- Demographic information such as postcode, preferences and interests
- Other information relevant to customer surveys and/or offers
5. PURPOSE OF PERSONAL DATA PROCESSING
6. INFORMATION WE COLLECT AND WHY
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Your contact history
Any contact we’ve had - either written, by email, over the phone, by post, webchat or on social media
Purchase history, wishlist & saved items
What you’ve bought, added to your wishlist and what you’ve stored in your basket for another time
Information about your device and how you use our website
Information about how your browse our website and that you give us when you browse our site, including your IP address and device type.
Information from accounts you link to us
If you link your Facebook, Google+, Instagram, YouTube or Twitter accounts.
Your responses to competitions, promotions, surveys and reminders
This information is anonymised and aggregated so we do not identify you but it’s used for improving our website, data analysis, research and improving our products and services.
7. SHARING PERSONAL DATA
We do not sell any personal information to any third parties. However we do share your data with the following types of companies so that we can provide our services to you:
- Companies that help get your orders to you – for example, delivery companies and payment service providers.
- Professional service providers – for example, our website hosts, our Overseas Training colleagues to help or co-ordinate things we are not able to do ourselves.
- Fraud prevention agencies.
- Companies approved by you – for example social media sites if you choose to link your account and marketplace sellers where you place an order.
8. MARKETING
If you have said we can, we’ll send you marketing messages by email, SMS or direct mail. Sometimes, we may use purchase history, wishlist or saved items to increase our knowledge or what our customers like, so that we can make sure we’re talking to you about things you’re interested in.
You can stop receiving marketing messages by:
You can stop receiving marketing messages by:
- Contacting our Head Office on 01429 839274 or contacting us online
- Clicking unsubscribe link on any email or replying with the correct STOP message to any SMS
We’ll update your information as soon as possible, but it may take a few days for all our systems to update. We will still continue to send service messages such as order updates.
9. KEEPING YOUR INFORMATION
We’ll hold on to your information for as long as is necessary for the purpose for which it was collected or as is required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions.
At the end of that retention period your data will either be deleted completely or anonymised – for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and planning.
Some examples of customer data retention periods:
Orders
When you place an order, we’ll keep the personal data you give us for two years so we can comply with our legal, financial and contractual obligations.
Inactive accounts
If you’ve not used your account for more than two years, it will be flagged as inactive and we’ll contact you to ask whether you want to keep it open. Unless you reply to say ‘yes’, we’ll close the account and delete or anonymise the personal data associated with it.
At the end of that retention period your data will either be deleted completely or anonymised – for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and planning.
Some examples of customer data retention periods:
Orders
When you place an order, we’ll keep the personal data you give us for two years so we can comply with our legal, financial and contractual obligations.
Inactive accounts
If you’ve not used your account for more than two years, it will be flagged as inactive and we’ll contact you to ask whether you want to keep it open. Unless you reply to say ‘yes’, we’ll close the account and delete or anonymise the personal data associated with it.
10. YOUR RIGHTS
Your rights relating to your personal information:
- The right to know whether we are processing your personal data, and to access the personal information we hold about you, free of charge.
- The right to be informed – you have the right to be told about the collection and use of the personal data you provide. This privacy policy sets out the purpose for which we process your personal data and how long we will keep your data.
- The right to correct personal data when incorrect, out of date or incomplete. This can be done by contacting our Head Office on 01429 839274 or contacting us online
- The right that we delete your data, stop collecting or processing it, in some circumstances. This can be done by contacting our Head Office on 01429 839274 or contacting us online and requesting for your data to be deleted. At this point, we will look at your request and inform you of our decision within 28 days.
- The right to stop direct marketing messages (through specific or all channels). This can be done by log using the ‘unsubscribe’ link at the bottom of any promotional email sent from X PLATOON (this option will only stop you from receiving promotional emails from X PLATOON), or by contacting our Head Office on 01429 839274 or contacting us online. We aim to stop sending you any marketing messages (through specific or all channels) within 28 days of your request.
- The right to withdraw consent for any consent-based processing. This can be done by contacting our Head Office on 01429 839274 or contacting us online.
- The right to complain to your data protection regulator – in the UK, the Information Commissioner’s Office.
11. COOKIES
We use cookies on our website.
12. HOW TO CONTACT US
We hope this Privacy Policy has been helpful in explaining how we use your personal data and your rights. If you have any questions that haven’t been covered please contact our Head Office on 01429 839274 or email us at HQ@XPLATOON.COM.
This policy is regularly reviewed and any major changes will be communicated directly to our customers.
Last updated 03/02/2020
This policy is regularly reviewed and any major changes will be communicated directly to our customers.
Last updated 03/02/2020
